Customer relationship management is one of well-explored areas of IT technologies application. Most companies on the market have deployed some IT solutions, in one or another way – ready to use software packages or custom developed solutions or modules. However, sales technologies change very fast, new sales methods and channels (often related to Internet) appear very often. As a result, solutions that suited business 5 years ago are not relevant today.

ISDK custom development division got extensive experience in the following sales and customer relationship management areas:

• Customer database
• Pipeline management and forecasting
• Sales managers activities planning for a deal
• Task completion monitoring
• Sales pipeline analysis
• Reporting per industries, customers and employees
• Customer relationship history
• Automatic mailing and notifications to customers
• Integration with company’s web-site for lead generation campaigns and user data collection
• Integration to internal systems (orders, inventory, accouting etc.)

Compared to CRM systems, customer order monitoring and execution systems are much less standardized. Here process groups can drastically change depending on the size of the business and specifics of goods and services offered.

• Goods and services catalog
• Stocks integration
• Customer orders creation, price and delivery terms calculation etc.
• Order status monitoring, including its payment
• Configuration and generation of alerts when order processing parameters exceed predefined limits (especially timing of each order processing phase)
• Support for orders with long preparation or manufacturing time (furniture, kitchens etc.)
• Automatic notification of clients about order processing status
• Integration with payment systems, including cash machine based
• Integration with delivery department or delivery contractors
• Integration with internal systems (accounting etc.)
• Reports generation, data analysis

Here, as with customer orders execution systems, business processes can significantly differ in different companies. Often the best solution for automation of these processes is the development of custom systems or modules for specific company needs.

• Stock items database, including parameters, conformance certificates etc.
• Stock receipt and shipment
• Maintenance of purchase prices with inventory value calculation based on FIFO, LIFO and moving average methods
• Planning of orders loading taking into account trucks availability and warehouse gates load
• Integration with internal systems (accounting etc.)
• Reporting and data statistics/analysis

Some of our customers are trading and logistic companies. In more than five years of working with them we got significant experience in building centralized monitoring and management systems for vending machines and POS-terminals:

• Terminal availability and working status monitoring
• Peripherals performance data collection (money collecting devices, check printers, fiscal printers etc.)
• Generation of notifications for service department about problems occurred (e.g. connection lost, power outages) or soon to come issues (like shortage of receipt printing paper etc.)
• Remote software updates
• Collection and storage of fiscal and commercial information on sales
• Integration with internal systems (ERP, CRM, inventory etc.)